Privacy & Cookies

Privacy & Cookies Policy

BGG Garden & Tree Care Services Ltd is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website or contact us about our products and services.

This policy applies to information collected through our website and through enquiries made by phone, email or online forms.

This policy was last updated on 20th May 2026.

Who We Are

BGG Garden & Tree Care Services Ltd supplies wood, logs, kindling and related services to customers in Oxfordshire and the surrounding areas.

For the purposes of data protection law, BGG Garden & Tree Care Services Ltd is the data controller for the personal information we collect.

Information We Collect

We may collect the following information when you contact us, place an enquiry, request a quote or use our website:

Your name
Email address
Phone number
Delivery address or postcode
Details of your enquiry or order
Any other information you choose to provide

We may also collect basic technical information about how visitors use our website, such as pages viewed, time spent on the site and general location data. This is usually collected through cookies or analytics tools.

How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotes
Process and manage orders
Arrange deliveries
Keep internal business records
Improve our products, services and website
Contact you about your order or enquiry
Send occasional updates, offers or news, where you have agreed to receive them

We will only use your personal information where we have a lawful reason to do so, such as fulfilling a contract, responding to your request, meeting a legal obligation or pursuing a legitimate business interest.

Marketing Communications

We may occasionally contact customers with information about our products, seasonal offers or relevant services.

You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option in any marketing email we send.

We will not sell, rent or share your personal information with third parties for their own marketing purposes.

How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

These measures may include secure storage, password protection, access controls and keeping records only for as long as necessary.

How Long We Keep Your Information

We only keep your personal information for as long as needed for the purpose it was collected.

For example, we may keep order and transaction records for accounting, tax and legal reasons. General enquiries may be kept for a shorter period unless they lead to an order or ongoing customer relationship.

Cookies

Cookies are small text files placed on your device when you visit a website. They help the website work properly, improve your browsing experience and provide information about how the site is used.

Our website may use cookies to:

Make the website function correctly
Remember your preferences
Understand how visitors use the website
Improve website performance
Support advertising or social media features, where used

Types of Cookies We May Use

Essential cookies
These are needed for the website to work properly, such as security, form functionality or shopping basket features where applicable.

Analytics cookies
These help us understand how people use our website, such as which pages are visited most often. We may use tools such as Google Analytics. Information collected is usually aggregated and does not directly identify you.
Advertising cookies
If we use advertising platforms such as Google Ads or Facebook, cookies may help measure advert performance or show relevant adverts.
Third-party cookies
Some pages may include content from third-party services, such as maps, videos, social media feeds or embedded tools. These services may place their own cookies on your device.

Managing Cookies

When you first visit our website, you may be given the option to accept or reject non-essential cookies.

You can also manage or block cookies through your browser settings. Please note that blocking some cookies may affect how the website works.

For more information about cookies, visit: www.aboutcookies.org

Third-Party Services

Our website may include links, embedded content or tools from third-party websites, such as Google Maps, YouTube, Facebook or other external services.

These third-party websites may collect information about your visit. We are not responsible for how they use your data, so we recommend reading their own privacy policies.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy or security of those external websites.

You should check the privacy policy of any website before providing personal information.

Your Rights

Under data protection law, you have rights relating to your personal information. These may include the right to:

Request a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where appropriate
Object to certain uses of your information
Withdraw consent for marketing communications
Ask us to restrict how we use your information

To exercise any of these rights, please contact us using the details provided on our website.

Contact Us

If you have any questions about this Privacy & Cookies Policy or how your personal information is handled, please contact:

BGG Garden & Tree Care Services Ltd
Email: logs@gggardenandtreecare.co.uk
Phone: Tel: 01367 241 329
Address: Registered Office: The Yard at Fairview Cottage,
Haremore Farm, Faringdon,
Oxfordshire, SN7 8PN

You also have the right to raise a concern with the Information Commissioner’s Office, the UK regulator for data protection matters.

Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, so please check back occasionally to ensure you are happy with any updates.